Setting up Voicemail

Retrieving voicemail messages

Users can listen to voicemail messages by accessing Nextiva Voice mailbox from a Nextiva phone or external phone. If calling from the primary phone, dial *86, otherwise if calling from any external phone, dial the phone number and press the * key during the voicemail greeting. Press 1 to access the voice mailbox and listen to messages.

For information on Nextiva voicemail menu options, click here.

Recording greetings 

If calling from the primary phone, dial *86, otherwise, if calling from an external phone, dial the phone number and press the * key during the voicemail greeting. Enter the PIN followed by the # key. 

NOTE: For initial setup, enter the default PIN 0000, then follow the prompts to change the PIN to a personalized 4-digit number and record a name.

No Answer greeting

The No Answer greeting plays for the callers when their call is not answered.

Press 1 > 3 > 1 > start recording at the tone and press # to stop recording. 

Busy greeting

The Busy greeting plays for callers when the user is already on a call. 

Press 1 > 2 > 1 > start recording at the tone and press # to stop recording.

Extended Away greeting

This greeting is useful for when you go on vacation or are away for an extended period.

Press > 1 > 4 > 1 > start recording at the tone and press # to stop recording. Press 1 to activate the Extended Away greeting.

Greeting Examples:

You have reached Donnie Parshall with NCS Structured Cabling.

I am away from my desk at the moment.

Please leave your name and number and I will get back to you as soon as possible.

Thanks, and have a great day!

You have reached Margie Teel in the NCS Sales & Estimating.

I am away from my desk at the moment.

Please leave your name and number and I will get back to you as soon as possible.

Thanks, and have a great day!

You have reached Andrew Galeucia in the NCS IT Department.

I am away from my desk at the moment.

Please leave your name and number and I will get back to you as soon as possible.

Thanks, and have a great day!

From the web:

From the Nextiva voice user dashboard (www.nextiva.com), select Features > Voicemail and Notification > Voicemail. 

Click Voicemail and Notification > Voicemail to configure the voicemail and busy greetings, voicemail to email, and more. 

Click Advanced Settings to access storage settings and more.